20-20 LiveLINQ is a web solution that receives and processes orders from dealers who are using LiveORDER. The solution integrates with your ERP or order processing system without the need for extensive custom programming. The electronic receipt of orders saves time, avoids errors and miscommunication, thereby reducing your costs and increasing your profits.

Real-time order status communication between you and submitting dealers and retailers is possible with LiveLINQ and orders can be tracked at every step of the order’s lifecycle. The ability to attach detailed information such as drawings and instructions and engage in Live Chat further reduces the possibility of errors and order processing times.

As part of 20-20’s integrated electronic ordering solution, 20-20 LiveLINQ:
• Is a completely secure and integrated solution, linked to existing Enterprise Resource Planning (ERP) or order processing solutions, resulting in:
• Consistent product business rules
• Reduced order processing times
• Better customer service
• Consistent pricing between dealer systems and manufacturer systems
• No need to re-key orders; reduces order entry errors, resulting in increased profitability
• Eliminates the need for custom programming efforts required today at each manufacturer site in order to provide an EDI link between the current 20-20 EDI server and the manufacturer’s ERP system
• Provides for dynamic mapping between 20-20 Catalog Schemas and manufacturer ERP Schemas, as well as dynamic nomenclature mapping between the two.  Dynamic mapping allows for uniform product nomenclature, consistent product business rules and consistent pricing between dealer systems and manufacturer ERP systems
• Provides the manufacturer with the ability to modify/correct orders before releasing them to their ERP
• Provides dealers/retailers with real-time, online and email order status updates from their manufacturers
• Hides the complexity of XML Messaging and communications programming from manufacturers and communicates directly with the 20-20 LiveORDER server
• Allows for a completely automated ordering process for manufacturers
• Provides out-of-the-box integration with 20-20’s inSight ERP

20-20 LiveLINQ is part of 20-20 LiveSUITE, a web order entry solution. It is designed for manufacturers of kitchens, baths, closets offices and furniture and integrates seamlessly with their ERP or order processing systems.

Given the nature of this solution, it is not possible to try it in demo mode without the system being completely installed and configured for your specific needs.  It is possible however to have a live demonstration of 20-20’s fully functioning demo system, that will allow you to witness first-hand the ease with which orders can be sent and received electronically, as well as all the features that make 20-20 LiveORDER & 20-20 LiveLINQ the industry’s most complete and integrated solution.  Please contact your 20-20 Account Manager or our 20-20 Sales office (1-866-698-2020) for additional information or to set up a demo.

It is not necessary to install or run 20-20 LiveLINQ on multiple computers unless you are integrating to multiple Enterprise Resource Planning (ERP) or order entry solutions.

20-20 LiveLINQ has been designed from the ground up to be a very intuitive and user-friendly application, with a multitude of features that make order processing a breeze!  In addition to 20-20 LiveLINQ’s online help and various tutorial videos, all 20-20 LiveLINQ participating manufacturers receive training on the solution by one of 20-20’s implementation specialists.

Please contact your 20-20 Account Manager or our 20-20 Sales office (1-866-698-2020) for pricing and additional information.

20-20 Customer Support can be contacted via:

Phone:   (866) 697-2020 TOLL-FREE (US/CAN)
Fax :   (514) 334-6043
Email :   support@2020.net

Online Support Center : www.2020.net
Live Chat Support:   www.2020.net

At the present time, 20-20 LiveORDER and 20-20 LiveLINQ are only available to the North American market.

No.  20-20 provides a completely turn-key solution.  Furthermore, 20-20 LiveLINQ is designed to eliminate the need for expensive and extensive custom programming.  All required setup is done through the application’s various User Interfaces (Uis) and does not require programmers.  Any resource with knowledge of the manufacturer’s product line (nomenclature, features, options, etc.) can easily perform the required setup.

20-20 LiveLINQ’s ability to connect to any manufacturer ERP system without the need for custom programming makes it a unique and valuable product. What’s more, 20-20 LiveLINQ stands alone as the only service offering on the market capable of translating a 20-20 Design KIT file into an electronic order, and in so doing, simplifies your business and saves you time and money.

Yes.  All 20-20 on-support dealer customers and participating manufacturers will have access to free updates of 20-20 LiveLINQ and 20-20 LiveORDER, as the case may be.